At RideMyRoot.com, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 30-day return policy. You have 30 days from the date of receiving your order to request a return.

Return Eligibility

To qualify for a return, the item must meet the following conditions:

• The product must be unused and in original condition.
• It must be in the original packaging, with all tags intact.
• Proof of purchase or receipt is required.

To initiate a return, please contact us at support@ridemyroot.com. Upon approval, we will provide you with a return shipping label and instructions on how to return your item. Important: Items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order immediately upon receiving it. If the item is defective, damaged, or incorrect, please contact us right away at support@ridemyroot.com. We will assess the issue and ensure it is resolved.

Non-returnable Items

The following types of items cannot be returned:

• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have concerns about a specific item, please feel free to contact us for clarification.

We do not accept returns on:

• Sale items
• Gift cards

Exchanges

For a quicker resolution, we recommend returning the item you wish to exchange. Once the return is processed, you can place a new order for the desired item.

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, we will process your refund to the original payment method. Please note that it may take some time for your bank or card issuer to post the refund.

Order Cancellation Policy

Once an order is placed, it is processed immediately. As a result, cancellations are subject to specific terms.

• Cancellation before shipping: If you cancel your order before it has been shipped, a 15% cancellation fee will be applied.
• Cancellation after shipping: If the order has already shipped, the cancellation will be treated as a return, with applicable return and shipping fees.
• Refused Deliveries: If an order is refused upon delivery, you will be charged for all applicable fees, including restocking and cancellation fees.

If you have any questions about returns, refunds, or cancellations, please reach out to us at support@ridemyroot.com. We’re happy to assist you!